Ask a question, or click a guide to read it. The download button is inside.
How do I join?Reply YES to the text from Kochavim's number. Nobody can add themselves; the office adds your number first.
How do I leave, or come back?Reply STOP to leave. Text YES to the same number to rejoin.
Who sees what I text?In the volunteer group, everyone, with your name in front. In an office-run group your text goes to the office only.
How do I set my name?Reply NAME and your name, like NAME Blimi H.
How do I take a ride or a meal?The text ends with a number. Reply that number. First to reply gets it; the text confirms you by name.
Why did my text wait?On Shabbos, and late at night if the chat holds night texts, the group keeps your text and sends it after. You get a one-line note.
Can I use an app instead of texts?Yes, on a smartphone: Members · Open the chat above. Turn on notifications and the texts stop on their own.
Does it cost me anything?No. Only your carrier's normal text rate, if you have one.
How do I sign in?Office, top right → Sign in with Google, with info@kochavimcare.org. Added logins sign in the same way with their own email or number. A sub-account's owner signs in here too and lands on her own branch.
How do I add a chat?+ New group: a name and a kind. Internal is web chat only, no number. External and Family take a number ($5 once).
How do I add people?Open the chat → Members → + Add a person, or upload a CSV (Name, Phone, List). Each gets the invite text and joins with YES.
How do I text everyone, or one list?Messages: pick Everyone or a list, type, send. Under each message you see how many got it.
How do I post a ride, a meal, sitting?Missions → New mission. The text ends with "Reply N to take it"; the card shows who took it.
Can a message be longer than one text?Yes, if Long texts is on in that chat's Settings (for patient lists and schedules): a message may run to 4 texts, about 600 characters, 270 with Hebrew. Each text is charged at the normal rate, so a 3-text message costs three texts per member. Past one text, Send asks: send as 2 texts, split it in two, or turn on Long texts; nothing goes out cut, and a text from a phone that is too long is not sent (the sender is told). The page counts characters as you type.
Did everyone get my text?Under each post the app says "Delivered to 38 of 40" as the carriers confirm it, and ✓ when everyone has it. Tap "⚠ 2 not delivered" to see who did not get it and why: not a working number, a landline, a phone that can't take texts, or a carrier that never confirmed. Nothing is retried on its own; fix the number, or send again.
Who can reply, who can join?Settings: Who sees a member's text (everyone or admins only) and Who can join (only people you add).
How do I load the balance?Balance: card, bank transfer (+2%), or wire/ACH from your bank (+2%, details on the page). One balance for all chats, except a sub-account, which has its own: Balance lists it under Sub-accounts, and Open loads it or sets its auto-refill there.
Where are the reports?Monthly reports on the Balance page, and the same statement by email on the 1st. The statement lists each sub-account with its texts and balance; a sub-account gets its own statement at its receipts address.
What is a sub-account?A branch of Kochavim with its own money, like Kochavim Monsey. Its owner sees only her chats, Balance and Settings; the office sees and runs everything, hers included. A chat belongs to one account and its texts come off that balance. To move a chat into or out of a branch, email BunchText support.
Who can log in, and to what?Settings → Logins: Owner, Admin, Coordinator (chosen chats only) or Viewer. Change next to a login switches its role or its chats. A sub-account keeps its own logins there; the office's logins are not shown to it.
Who wrote an office post?Each office post in Messages is signed with the name of the login that wrote it, and says "You" only to that login. Posts from before Oct 7, 2026 say "Office".
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